Frequently Asked Questions

Rawdah Express is a boutique Umrah travel agency based in West Palm Beach, Florida. We specialize in providing premium, all-inclusive Umrah packages for Muslim families across America, with trusted support from the moment you book until your blessed return home.

Our packages are open to Muslim individuals, couples, and families of all ages. We welcome first-time pilgrims and returning pilgrims alike. Children are welcome, and we can accommodate special needs with advance notice.

No prior experience is needed. Our experienced guides will walk you through every step of the Umrah rituals, from Ihram to Tawaf, Sa'i, and Taqsir. We also provide pre-departure educational materials to help you prepare spiritually.

Our packages include round-trip airfare, Umrah visa processing, 5-star hotel accommodation with daily breakfast, private ground transportation, airport transfers, guided Umrah rituals, Ziyarat tours in Makkah and Madinah, assistance with Rawdah visit, snacks during trips, and 24-hour on-ground support. You can also perform Umrah multiple times during your stay.

Personal expenses, travel insurance (recommended), lunch and dinner (unless specified), tips and gratuities, and any services not mentioned in the inclusions list are not included in the package price.

Yes, we offer personalized Umrah experiences. If you have specific requirements regarding hotels, dates, group size, or special needs, please contact us and we will work with you to create a tailored package that meets your family's needs.

We offer a $100 per person discount for early bookings made before the specified deadline for each package. This discount is automatically applied and is our way of rewarding early planners. Check each package page for the specific Early Bird deadline.

For larger groups (10+ travellers), please contact us directly to discuss group pricing and customized arrangements. We offer special considerations for community groups, masjid groups, and large families.

Yes, Umrah visa processing is included in all of our packages. We handle the entire visa application process on your behalf. You will need to provide your valid passport and required documents, and we take care of the rest.

You will need a valid passport with at least 6 months validity from your travel date, passport-sized photographs, and any additional documents required for your specific nationality. Our team will guide you through the exact requirements after booking.

Visa processing times vary, but we typically begin the process well in advance of your travel date to ensure everything is in order. We recommend booking early to allow sufficient processing time.

We partner with premium 5-star hotels close to the holy sites. In Makkah, our hotel partners include Conrad Jabal Omar, Fairmont Clock Tower, Swissotel, and Pullman ZamZam. In Madinah, we use Anwar Al Movenpick, Millennium Al Aqeeq, and Pullman Zamzam, or similar quality properties.

All our partner hotels are selected for their proximity to the holy sites. Most are within walking distance of Masjid Al Haram in Makkah and Masjid An-Nabawi in Madinah, ensuring convenience for all prayers.

Quad occupancy means 4 guests share one room (most affordable option). Triple means 3 guests per room. Double means 2 guests per room (most spacious and private option). All occupancy types provide the same quality of hotel and amenities.

Yes, round-trip airfare is included in all packages. We book flights from major US airports. If you are departing from a smaller airport, domestic connecting flights may need to be arranged separately. Contact us for details about departure from your city.

Yes, private ground transportation is included for all transfers between the airport, hotels, Ziyarat sites, and the Makkah-Madinah journey. All vehicles are air-conditioned and comfortable.

Our team is available around the clock during your entire trip. Whether you need assistance at 2 AM or have a question during the day, you can reach our on-ground support team via phone or WhatsApp at any time.

Rawdah Express accepts Credit and Debit Cards (processed securely online via Stripe), Zelle, Check, and Bank Transfer / Cash. For credit card payments, a standard 4% processing fee applies. For Zelle and Check payments, no processing fees are added. Your booking is confirmed once the deposit is cleared by Rawdah Express bank and you receive written confirmation.

Yes, a deposit of 50% of the total amount is required to confirm booking. The remaining balance is due before the specified deadline prior to departure.

Refunds are subject to the following terms:

• Visa Fees: Visa fees are non-refundable once the visa application has been submitted or processing has commenced (usually 60 days before travel), regardless of the outcome of the application.
• Airline Tickets: Airline tickets are subject to the fare rules, cancellation policies, change fees, and refund policies of the applicable airline. Any refund, credit, or reimbursement will be processed in accordance with the airline's rules and policies. Rawdah Express cannot guarantee a refund for any airline ticket after purchase.
• Hotels & Accommodations: Requests for refunds or cancellations related to hotels and other accommodations will be reviewed and handled on a case-by-case basis, subject to the cancellation and refund policies of the respective hotel or accommodation provider.

Any applicable refund will be limited to amounts actually refundable by the relevant supplier, less any applicable fees, penalties, or non-refundable charges.

You can send your payment directly through Zelle using our registered email address:

You can also scan our official Zelle QR code directly from your banking app:

Please include your Booking Reference Number and Lead Pilgrim Name in the memo field when completing the payment.

Checks should be made payable and mailed to the following address:

Please write your Booking Reference Number in the check memo line. Bookings will be confirmed once the check has cleared.

You can book by visiting our Book Now page, selecting your preferred package, choosing occupancy type, entering traveller details, and submitting your request. Alternatively, you can contact us directly via WhatsApp, phone, or email and our team will assist you personally.