Privacy Policy

1. Information We Collect

We collect information you provide directly when you book a package, fill out a contact form, or communicate with us. This may include your name, email address, phone number, mailing address, passport details, date of birth, gender, and travel preferences. We do not collect or store credit card or payment card information.

2. How We Use Your Information

We use your personal information to: process and manage your Umrah booking; arrange visa processing, flights, hotels, and ground transportation; communicate with you about your booking and travel details; respond to your inquiries and support requests; improve our services and customer experience; and comply with legal obligations.

3. Information Sharing

We share your information only as necessary to fulfill your booking, including with airlines, hotels, ground transportation providers, and Saudi consulate/embassy offices for visa processing. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. We may use third-party analytics services such as Google Analytics to understand how visitors use our website.

6. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at info@rawdahexpress.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

We collect information about minor travellers only as necessary for booking purposes and with the consent of their parent or legal guardian. We do not knowingly collect personal information from children under 13 for marketing purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@rawdahexpress.com
• Phone: +1 561-247-2587
• Address: 700 S Rosemary Ave, Suite 204, #2047, West Palm Beach, FL 33401